- Home
- Calico Critters
- Calico Critters - Marshmallow Mouse Family
Calico Critters - Marshmallow Mouse Family
We wish you could visit us in our store to pick up your order in person. But we know that's not always possible, so we rely on planes, trains and automobiles to bring you your order.
When you place your order, you will get a confirmation email. Once the order is received it will be packed and ready for shipment within 1-3 business days, and at that point you will receive an email with tracking information. Carrier estimated shipping times (UPS, Canada Post, etc) are in addition to the handling time. We are in a remote location and so the carrier-estimated delivery times are not always accurate.
We can only ship Monday through Friday, excluding holidays. Items will be shipped as soon as possible after the order is received.
Some larger items may be overweight and will have higher shipping fees.
Click N' Pick
If you are in the Kootenays, or if you are buying a gift for someone near our stores in Nelson and Rossland, BC, we offer an in-store pickup option free of charge. Choose "Pick Up In Store" for the appropriate location in the shipping options, indicate the recipient in the order notes and we will hold the item until they can pick it up.
ORDERS MAY NOT DISPLAY AVAILABILITY FOR IN STORE PICKUP AT DELICIOUS BABY IN ROSSLAND. IF THIS OCCURS, CHOOSE THE NELSON OPTION AND LEAVE A NOTE ON THE ORDER INDICATING WHICH LOCATION YOU WOULD LIKE TO PICK UP AT.
WITHIN CANADA
We offer $15 shipping anywhere in Canada, excluding heavy or bulky items which may incur extra charges. Heavy orders are $25 and extra-heavy orders are $35-50, depending on the item. (Some of our items are incredibly large and/or heavy, and these have to be dealt with on a case by case basis.)
INTERNATIONAL TAXES AND CUSTOMS:
INTERNATIONAL SHIPPING
- Turn-around times can be incredibly quick (the elves in the back room are very efficient), so if you need to make any changes please do not delay in contacting us!
- We will strive to get your order to you as quickly and efficiently as possible. We are, (as you might have guessed from the name!) located in a mountainous, remote area, so shipping times may be slightly higher than from outlets that are in urban centres.
- We are a green, eco-conscious company, so we re-use our boxes. Do not fear if you receive a box that has the name of something you did not order. It’s just us recycling.
At Mountain Baby, we take pride in only selling high-quality, well-made products to help you and your family achieve the goals of being active, being in nature, and being together. If you have an item for return, please contact us to receive a Return Authorization Number.
The following policies apply to all returns:
- Regular priced items must be returned within 21 days of receiving.
- All products must have all original tags still attached and original packaging as well as any warranty cards.
- The item must be unused, unworn, and in mint condition.
- The customer is responsible for all shipping & handling charges related to the return. No exceptions.
- In the rare occurrence where we send the wrong product/colour or wrong quantity you must return the item to us but we will gladly cover shipping costs ourselves.
- All sale items are FINAL SALE! They are non-refundable.
How to Return/Exchange an Item:
Exchanges
We do not do exchanges directly but you can mail back your item for a full refund and place a new order for a different item.
To RETURN an item, contact us to receive an authorization number, then package your return as compactly & securely as possible (with all tags!) and send to:
Mountain Baby
636 Baker Street
Nelson BC Canada
V1L 4J4
IN CANADA: Please send all returns via INSURED, prepaid, regular parcel post (Canada Post).
FROM THE US: All returns from the US, MUST be sent via USPS.
We will be unable to accept any returns sent through other carriers, COD shipments.
Please send all returns from the US via INSURED surface mail.
IMPORTANT: Be sure to indicate on customs forms that you are returning a defective item. Write your order number and "Returned Defective Item" on the shipping label.
Thanks!
INTERNATIONAL: Please email us at info@mountainbaby.com with your concerns and we will inform you of the best procedure for returns from your country.
Notes for All Returns from Everywhere:
- Insuring your return allows you to track your parcel online. We cannot be responsible for uninsured returns.
- We cannot accept CODs or courier deliveries (including UPS, Fedex, etc.) as all courier companies charge brokerage and duty fees.
- For exchanges, we suggest you order a replacement as quickly as possible to ensure availability. We will refund your returned item as soon as we receive it. You are responsible for your own shipping costs.
Incorrect Address on Orders
It is the customers responsibility to provide the correct shipping address for their orders. If packages are sent back to us due to the incorrect address being provided we will need to reship your package with the correct address and another shipping fee will be incurred.
REALLY IMPORTANT SIZING INFORMATION
To minimize returns, please read sizing charts very carefully. We have endeavoured to provide you with as much guidance as possible in choosing the right size. In general, with children’s wear, it is better to err on the side of “a little too big”, as children are constantly growing. Remember also that you want seasonal wear to last the whole season in terms of sizing. In terms of quality, all of our products are made to last and to be used over the years by several children.
WARRANTY INFORMATION
In the unfortunate event that your item has a manufacturer's defect or an issue with its construction or assembly, you have 2 options for warranty claims:
- If the item was purchased within 30 days, contact us with a description and photos that show the problem. If the issue is covered by the manufacturers warranty we will issue a replacement item or a store credit. This is handled on a case-by-case basis, replacement items may not be available, and additional shipping costs may be incurred.
- If the issue develops outside of the 30 day window, you will need to contact the company or brand that produces the item. Many of the companies we carry offer extended warranties, but require direct contact from the customer.
And of course, if you have any questions about our Return or Warranty Policies or Sizing Information, please call us at 1-250-352-1789 or email us at info@mountainbaby.com, and one of us would love to help you out.
Related Products

Calico Critters - Bed & Comforter Set
$12.00
Bed & comforter set includes a Single bed with a soft mattress, and is large enough to accommodate adult-sized figure. Bed & comforter set features a pillow and quilt with a cute floral pattern, and a bed frame engraved with a lovely floral pattern. The mattress shape has been designed so as to allow for a more natural sleeping position....

Calico Critters - Caramel Dog Family
$30.00
We love Calico Critters! We have a Calico Critters table set up in our store and it is always occupied. With an assortment of little Critters, and lots of furniture and accessories, the play we see is so positive and whimsical. We see lots of sharing, turn taking, cooperation and gentle handling of the Critters. They are extraordinarily well mad...

Calico Critters - Goat Family
$30.00
We love Calico Critters! We have a Calico Critters table set up in our store and it is always occupied. With an assortment of little Critters, and lots of furniture and accessories, the play we see is so positive and whimsical. We see lots of sharing, turn taking, cooperation and gentle handling of the Critters. They are extraordinarily well mad...

Calico Critters - Grand Mansion Gift Set
$233.00
The Red Roof Grand Mansion Gift Set includes the Cozy Cottage, Red Roof Country Home, Family Seven Seater Van, figures and more! Our biggest gift set yet! Cozy Cottage includes over 10 pieces of furniture and accessories that can decorate the rooms of the cottage. Furniture and accessories are beautifully detailed and include a cozy bed, dining ...

Calico Critters - Hopper Kangaroo Family
$30.00
The Hopper Kangaroo Family set includes four poseable figures dressed in removeable clothing. Mother, Sandy takes care of the family's home. She likes to keep busy cleaning until the house is sparkling clean. She also loves to bake cookies and pies. Father, Richie is a huge sports fan and works as a sports writer for the Calico Village newspaper...

Calico Critters - Maple Cat Family
$30.00
The Maple Cat father is good at giving directions. He takes lots of notes of the nice places he visits in his little notebook. The Maple Cat mother makes delicious gelato using fresh fruits. She also likes to come up with ideas for new ways to eat gelato. The Maple Cat boy likes to read. Lately, he also enjoys writing his own stories. The Maple ...

Calico Critters - Maple Cat Twins
$9.00
The Maple Cat Twins set includes the Maple Cat twins figures (one sitting and one crawling) and a ride-on toy. The figures can be posed by moving the head. Maple Cat Twins' heads can turn. Maple Cat Twin (sitting) can fit inside the ride-on toy. Put Maple Cat Twin's (crawling) hand on the ride-on toy handle to act out pushing it.The crawling Ma...

Calico Critters - Pookie Panda Family
$30.00
The Pookie Panda Family is always bright and cheerful. Four piece set: The father who is full of ideas, the mother who is good at making things, and two babies who just love music and dancing. The figures' heads, arms and legs can be moved, allowing them to pose a number of different ways. Dressed in removable fabric clothing. We love Calico Cri...

Calico Critters - Red Roof Country Home
$106.00
Red Roof Country Home features a red roof with brightly colored walls that makes up the delightful Hopscotch Rabbit Family home. Rooms come with 3 lights, each of which can be turned on and off. Red Roof Country Home can be opened up for play at 90-degrees, 180-degrees, and any angle in between. Closing up the house creates the appearance of a w...

Calico Critters - Red Roof Cozy Cottage
$46.00
Red Roof Cozy Cottage is the perfect choice for those starting out with Calico Critters! This all-in-one set includes a two-story house, figure (Hopscotch Rabbit Girl), and furniture. Red Roof Cozy Cottage features a removable second story floor that can be placed alongside the first floor to create a wider space that is easier to play with. The...

Calico Critters - Red Roof Tower Home
$113.00
Red Roof Tower Home is a three-story house with a pointed roof and an elevator. It comes with Persian Cat Girl and assorted furniture, so you can play with this set right away. Red Roof Tower Home lets you turn the weather vane to move the elevator up and down. The doors will automatically open and close when it reaches each floor. The Red Roof ...

Calico Critters - Sandy Cat Family
$30.00
Father, Simon is very athletic and plays all different kinds of sports. He teaches critter children how to swim during the week. Mother, Sandra is a famous artist and loves making beautiful paintings of the sea. Sister, Sabrina likes to be outside and stay active. Brother, Shane likes learning about new places and trying new things. We love Cali...