- Home
- Nellie's Oxygen Brightener
Nellie's Oxygen Brightener
We wish you could visit us in our store to pick up your order in person. But we know that's not always possible, so we rely on planes, trains and automobiles to bring you your order.
When you place your order, you will get a confirmation email. Once the order is received it will be packed and ready for shipment within 1-3 business days, and at that point you will receive an email with tracking information. Carrier estimated shipping times (UPS, Canada Post, etc) are in addition to the handling time. We are in a remote location and so the carrier-estimated delivery times are not always accurate.
We can only ship Monday through Friday, excluding holidays. Items will be shipped as soon as possible after the order is received.
Some larger items may be overweight and will have higher shipping fees.
Click N' Pick
If you are in the Kootenays, or if you are buying a gift for someone near our stores in Nelson and Rossland, BC, we offer an in-store pickup option free of charge. Choose "Pick Up In Store" for the appropriate location in the shipping options, indicate the recipient in the order notes and we will hold the item until they can pick it up.
ORDERS MAY NOT DISPLAY AVAILABILITY FOR IN STORE PICKUP AT DELICIOUS BABY IN ROSSLAND. IF THIS OCCURS, CHOOSE THE NELSON OPTION AND LEAVE A NOTE ON THE ORDER INDICATING WHICH LOCATION YOU WOULD LIKE TO PICK UP AT.
WITHIN CANADA
We offer $15 shipping anywhere in Canada, excluding heavy or bulky items which may incur extra charges. Heavy orders are $25 and extra-heavy orders are $35-50, depending on the item. (Some of our items are incredibly large and/or heavy, and these have to be dealt with on a case by case basis.)
INTERNATIONAL TAXES AND CUSTOMS:
INTERNATIONAL SHIPPING
- Turn-around times can be incredibly quick (the elves in the back room are very efficient), so if you need to make any changes please do not delay in contacting us!
- We will strive to get your order to you as quickly and efficiently as possible. We are, (as you might have guessed from the name!) located in a mountainous, remote area, so shipping times may be slightly higher than from outlets that are in urban centres.
- We are a green, eco-conscious company, so we re-use our boxes. Do not fear if you receive a box that has the name of something you did not order. It’s just us recycling.
At Mountain Baby, we take pride in only selling high-quality, well-made products to help you and your family achieve the goals of being active, being in nature, and being together. If you have an item for return, please contact us to receive a Return Authorization Number.
The following policies apply to all returns:
- Regular priced items must be returned within 21 days of receiving.
- All products must have all original tags still attached and original packaging as well as any warranty cards.
- The item must be unused, unworn, and in mint condition.
- The customer is responsible for all shipping & handling charges related to the return. No exceptions.
- In the rare occurrence where we send the wrong product/colour or wrong quantity you must return the item to us but we will gladly cover shipping costs ourselves.
- All sale items are FINAL SALE! They are non-refundable.
How to Return/Exchange an Item:
Exchanges
We do not do exchanges directly but you can mail back your item for a full refund and place a new order for a different item.
To RETURN an item, contact us to receive an authorization number, then package your return as compactly & securely as possible (with all tags!) and send to:
Mountain Baby
636 Baker Street
Nelson BC Canada
V1L 4J4
IN CANADA: Please send all returns via INSURED, prepaid, regular parcel post (Canada Post).
FROM THE US: All returns from the US, MUST be sent via USPS. We will be unable to accept any returns sent through other carriers. Please send all returns from the US via INSURED surface mail. IMPORTANT: Be sure to write on the shipping label "Returned Defective Item". Thanks!
INTERNATIONAL: Please email us at orders@mountainbaby.com with your concerns and we will inform you of the best procedure for returns from your country.
Notes for All Returns from Everywhere:
- Insuring your return allows you to track your parcel online. We cannot be responsible for uninsured returns.
- We cannot accept CODs or courier deliveries (including UPS, Fedex, etc.) as all courier companies charge brokerage and duty fees.
- For exchanges, we suggest you order a replacement as quickly as possible to ensure availability. We will refund your returned item as soon as we receive it. You are responsible for your own shipping costs.
Incorrect Address on Orders
It is the customers responsibility to provide the correct shipping address for their orders. If packages are sent back to us due to the incorrect address being provided we will need to reship your package with the correct address and another shipping fee will be incurred.
REALLY IMPORTANT SIZING INFORMATION
To minimize returns, please read sizing charts very carefully. We have endeavoured to provide you with as much guidance as possible in choosing the right size. In general, with children’s wear, it is better to err on the side of “a little too big”, as children are constantly growing. Remember also that you want seasonal wear to last the whole season in terms of sizing. In terms of quality, all of our products are made to last and to be used over the years by several children.
WARRANTY INFORMATION
In the unfortunate event that your item has a manufacturer's defect or an issue with its construction or assembly, you have 2 options for warranty claims:
- If the item was purchased within 30 days, contact us with a description and photos that show the problem. If the issue is covered by the manufacturers warranty we will issue a replacement item or a store credit. This is handled on a case-by-case basis, replacement items may not be available, and additional shipping costs may be incurred.
- If the issue develops outside of the 30 day window, you will need to contact the company or brand that produces the item. Many of the companies we carry offer extended warranties, but require direct contact from the customer.
And of course, if you have any questions about our Return or Warranty Policies or Sizing Information, please call us at 1-250-352-1789 or email us at info@mountainbaby.com, and one of us would love to help you out.
Related Products

Kushies Training Pants - Hearts
$13.00
An economical and environmentally friendly alternative to disposables, these lightweight taffeta training pants promote training as they allow the child to feel the sensation of wetness. Featuring a 100% cotton flannel interior, an added soaker for extra absorbency, and a waterproof cover for protection against leaks while little ones try to get...

Kushies Training Pants - Whales
$13.00
An economical and environmentally friendly alternative to disposables, these lightweight taffeta training pants promote training as they allow the child to feel the sensation of wetness. Featuring a 100% cotton flannel interior, an added soaker for extra absorbency, and a waterproof cover for protection against leaks while little ones try to get...

Kushies Training Pants - Lime
$13.00
An economical and environmentally friendly alternative to disposables, these lightweight taffeta training pants promote training as they allow the child to feel the sensation of wetness. Featuring a 100% cotton flannel interior, an added soaker for extra absorbency, and a waterproof cover for protection against leaks while little ones try to get...

Kushies Training Pants - Fuschia
$13.00
An economical and environmentally friendly alternative to disposables, these lightweight taffeta training pants promote training as they allow the child to feel the sensation of wetness. Featuring a 100% cotton flannel interior, an added soaker for extra absorbency, and a waterproof cover for protection against leaks while little ones try to get...

Kushies Training Pants - Cornflower Blue
$13.00
An economical and environmentally friendly alternative to disposables, these lightweight taffeta training pants promote training as they allow the child to feel the sensation of wetness. Featuring a 100% cotton flannel interior, an added soaker for extra absorbency, and a waterproof cover for protection against leaks while little ones try to get...

Jelly Cat Plush Activity Book - Sea Tails
$19.00
Dive into the Sea Tails book for tails of every stripey, scale and squiggle! A funky fabric book that can hang from the buggy, this is one silly, splashy adventure! Bursting with colour and zany illustrations, it's a great way to learn about ocean pals! Dimensions: 8 × 4 in Age: Birth & Up
Board Book - My Mom And Me

Board Book - My Mom And Me
$15.00
Bonding is easy with My Mum and Me, as we learn why one lamb loves Mummy so much. A gorgeous story for Mother's Day, or a touching tale for a rainy afternoon, all wrapped up in a sturdy book. With charming pictures for beautiful bedtimes. SAFETY & CARE Hardback book. Wipe clean only.

Cloud B Love Light Nightlight & Sound Generator - Finley The Fawn
$50.00
VOICE RECORDING: Record a message for baby COMFORTING: Our products are designed to help calm and soothe children to fall asleep better and make bedtime more pleasant and comforting. 8 SOOTHING SOUNDS: Choose between heartbeat, rain, soft shush, brook or 4 calming lullabies. ADJUSTABLE: Settings for brightness and movement create a fully contr...

Cloud B Love Light Nightlight & Sound Generator - Billy Bunny
$50.00
VOICE RECORDING: Record a message for baby COMFORTING: Our products are designed to help calm and soothe children to fall asleep better and make bedtime more pleasant and comforting. 8 SOOTHING SOUNDS: Choose between heartbeat, rain, soft shush, brook or 4 calming lullabies. ADJUSTABLE: Settings for brightness and movement create a fully contr...

Cloud B Dream Buddies Nightlight Star Projector & Sound Generator - Ella The Unicorn
$31.00
Dream Buddies are compact, ultra-plush pals that help ease children’s fear of the dark by projecting a starry night sky onto ceilings and walls. From blue to green to amber, the slowly morphing colors will mesmerize your little ones and lull them into deep, sweet sleep. Dream Buddies are the perfect calming companions that your tiny tots can to...

Cloud B Twilight Buddies Nightlight Star Projector - Green Dragon
$43.00
With this adorable dragon, little ones will no longer be afraid of the dark. This plush transforms into a night light after dark to illuminate baby’s room with star projections. It projects stars in 3 colors on the ceiling, including 3 real constellations. COMFORTING: Our products are designed to help calm and soothe children to fall asleep bet...

Cloud B Twilight Buddies Nightlight Star Projector - Fawn
$43.00
With this adorable fawn, little ones will no longer be afraid of the dark. This plush transforms into a night light after dark to illuminate baby’s room with star projections. It projects stars in 3 colors on the ceiling, including 3 real constellations. COMFORTING: Our products are designed to help calm and soothe children to fall asleep bette...