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Shipping is only $10 in Canada! Excludes Heavy Items & "Remote" Areas. 

OUR NELSON LOCATION IS CURRENTLY CLOSED FOR RENOVATIONS

We are still shipping online orders as usual, and offering limited in-store pickup for local orders.

Contact us for more information or to arrange a pickup.

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Crocodile Creek Puzzle - Canister 100pc Butterflies

Product Description

This 100 piece floor puzzle is challenging and fun for kids to learn the different species of animals that inhabit our world. Each puzzle creates a learning environment that includes 36 different animals and a chart which lists each animals name in multiple languages.

Perfect for children ages 5+.

Puzzle is 14"W x 19"L. The reusable storage canister is 5"W x 8"H x 5"D and has a carrying handle. All Crocodile Creek's puzzles are printed with soy-based ink on recycled cardboard, and conform to or exceed both U.S. and European safety standards.

    $19.95
    Maximum quantity available reached.

    We wish you could visit us in our store to pick up your order in person. But we know that's not always possible, so we rely on planes, trains and automobiles to bring you your order.

    When you place your order, you will get a confirmation email. Once the order is received it will be packed and ready for shipment within 0-3 business days, and at that point you will receive an email with tracking information. 

    We can only ship Monday through Friday, excluding holidays. Items will be shipped as soon as possible after the order is received.

    Some larger items may be overweight and will have higher shipping fees.

    Shipping to remote areas may incur extra shipping costs. 

    *IMPORTANT NOTES*

    There are inherent issues with the order system that may cause your shipping amount to show as higher than it should be. Shipping amount may duplicate if order includes items from both our locations, this is a glitch and the extra charge will be refunded.

    Click N' Pick

    If you are in the Kootenays, or if you are buying a gift for someone near our stores in Nelson and Rossland, BC, we offer an in-store pickup option free of charge. Choose "Pick Up In Store" for the appropriate location in the shipping options, indicate the recipient in the order notes and we will hold the item until they can pick it up.

    Due to the nature of the online order system, orders that contain items from both our locations may not display availability for In Store Pickup.  If this occurs, choose a regular shipping option and leave a note on the order indicating which location you would like to pick up at. We will refund the shipping amount and notify you when your order is ready at the specified pick up location.

    If the item ordered is only in stock at one location, it will not allow pickup from another location. In this case, just choose the available option, and add a note indicating which location you would like to pick up at. We will notify you when your order is ready at the specified pick up location.

    WITHIN CANADA 

    All regular weight items are only $10 and heavy weight items are $30. Some remote locations may have higher shipping costs, this will be $15 for regular items and $35 for heavyweight items. We ship using UPS or Canada Post Expedited Parcel, and all orders include tracking information.

    If you require faster shipping please contact us before placing your order. 

     

    INTERNATIONAL TAXES AND CUSTOMS:

    Orders shipped outside Canada are not charged Canadian taxes; however, all orders go through the recipient country's customs and may be subject to import duties, taxes, and customs processing fees. We do our best to minimize these fees through our shipping methods, and by sourcing Canadian-made products, but are unable to estimate if any fees will be applied by the recipient country, or what the final fees will be. Recipients are responsible for paying these additional fees.

    SHIPPING TO THE U.S.A.
     
    The Basics: In a nutshell, we charge you what we are charged. Shipping rates will depend on the size and weight of the items you purchase, and how far away you are from where we are. You will be able to see the shipping options and charges before you complete your order.
    Unfortunately, shipping costs to our Southern neighbours can be much higher than shipping within Canada. We apologize for the higher costs. It’s just out of our hands. Shipping times are also much longer due to customs, and again, we’re sorry! We do everything we can to expedite these processes and get your items to you as quickly as possible.
     

    SHIPPING METHODS and APPROXIMATE SHIPPING TIMES
    Orders sent to the USA will usually take approximately 5-10 business days for delivery except for orders sent to Hawaii, Alaska, and Puerto Rico; which can take up to 21 days for delivery. Faster delivery options are available and will be charged at actual cost. Please contact us for further information.  

     

    INTERNATIONAL SHIPPING

    The Basics: In a nutshell, we charge you what we are charged. Shipping rates will depend on the size and weight of the items you purchase, and how far away you are from where we are. You will be able to see the shipping options and charges before you complete your order. We primarily use DHL for international shipments. 

     

    General things to keep in mind:
    • Turn-around times can be incredibly quick (the elves in the back room are very efficient), so if you need to make any changes please do not delay in contacting us!
    • We will strive to get your order to you as quickly and efficiently as possible. But because we do not have our own fleet of Mountain Baby delivery vehicles (maybe one day?), we cannot absolutely guarantee delivery times. We will always do our best, and we hope the delivery companies will do the same. We are also, (as you might have guessed from the name!) located in a mountainous, remote area, so shipping costs may be slightly higher than from outlets that are in urban centres.
    •  We are a green, eco-conscious company, so we re-use our boxes. Do not fear if you receive a box that has the name of something you did not order. It’s just us recycling. 
    At Mountain Baby, we take pride in only selling high-quality, well-made products to help you and your family achieve the goals of being active, being in nature, and being together. If you have an item for return, please contact us to receive a Return Authorization Number.


    The following policies apply to all returns:

    • Sales items are not returnable
    • Items must be returned within 30 days of receiving.
    • All products must have all original tags/packaging as well as any warranty cards.
    • The item must be unused and in mint condition.
    • Unless we made the mistake (or there is a manufacturer’s defect), the customer is responsible for all shipping & handling charges related to the return. 
    • In the rare occurrence where we send the wrong product/colour, wrong quantity, or make another big boo-boo, we will gladly cover shipping costs ourselves (& promise to never do it again!)


    How to Return an Item:
    To return or exchange an item, contact us to receive an authorization number, then package your return as compactly & securely as possible (with all tags!) and send to:

    Mountain Baby
    636 Baker Street
    Nelson BC Canada
    V1L 4J4

    IN CANADA: Please send all returns via INSURED, prepaid, regular parcel post (Canada Post).

    FROM THE US: All returns from the US, MUST be sent via USPS. We will be unable to accept any returns sent through other carriers. Please send all returns from the US via INSURED surface mail. IMPORTANT: Be sure to write on the shipping label "Returned Defective Item". Thanks!

    INTERNATIONAL: Please email us at orders@mountainbaby.com with your concerns and we will inform you of the best procedure for returns from your country.

     Notes for All Returns from Everywhere:

      • Insuring your return allows you to track your parcel online. We cannot be responsible for uninsured returns.
      • We cannot accept CODs or courier deliveries (including UPS, Fedex, etc.) as all courier companies charge brokerage and duty fees.
      • For exchanges, we suggest you order a replacement as quickly as possible to ensure availability. We will refund your returned item as soon as we receive it.


    REALLY IMPORTANT SIZING INFORMATION
    To minimize returns, please read sizing charts very carefully. We have endeavoured to provide you with as much guidance as possible in choosing the right size. In general, with children’s wear, it is better to err on the side of “a little too big”, as children are constantly growing. Remember also that you want seasonal wear to last the whole season in terms of sizing. In terms of quality, all of our products are made to last and to be used over the years by several children.

    If you have any questions about our Return Policy or Sizing Information, please call us at 1-888-990-2292  or email us at info@mountainbaby.com, and one of us would love to help you out.

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