We wish you could visit us in our store to pick up your order in person. But we know that's not always possible, so we rely on planes, trains and automobiles to bring you your order.
Please note, Canada Post only ships Monday through Friday, excluding holidays. Items will be shipped as soon as possible after the order is received.
Some larger items may be overweight and will have higher shipping fees
Click N' Pick
If you are in the Kootenays, or if you are buying a gift for someone near our store in Nelson BC, we offer an in-store pickup option free of charge. Choose "Pick Up In Store" from the shipping options, and indicate the recipient in the order notes and we will hold the item until they can pick it up.
We will strive to get your order to you as quickly and efficiently as possible. But because we do not have our own fleet of Mountain Baby delivery vehicles (maybe one day?), we cannot absolutely guarantee delivery times. We will always do our best, and we hope the delivery companies will do the same. We are also, (as you might have guessed from the name!) located in a mountainous, remote area, so shipping costs may be slightly higher than from outlets that are in urban centres.
*In-store gift cards are shipped in Canada & US free of charge.
We offer free shipping for orders over $150-excluding heavy weight items, and flat-rate shipping for orders under $150. We ship using Canada Post Expedited, which includes tracking information. If you require faster shipping please contact us. Canada post ships Mon-Friday and we will ship the first available day.
|Province||Under $150||Over $150|
|AB, SK, MB||$15.00||Free|
|NFLD, PEI, NS, NB||$22.00||Free|
Northwest Territories, Nunavut, Yukon
|Local||1 day||next day|
|Regional||up to 4 days||2 days|
|National||up to 11 days||3 days|
SHIPPING TO THE U.S.A.
SHIPPING METHODS and APPROXIMATE SHIPPING TIMES
Orders sent to the USA will usually take approximately 5-10 business days for delivery except for orders sent to Hawaii, Alaska, and Puerto Rico; which can take up to 21 days for delivery. Faster delivery options are available and will be charged at actual cost. Please contact us for further information. Canada post ships Mon-Friday and we will ship the first available day.
TAXES AND CUSTOMS:
Orders shipped to the USA are not charged Canadian taxes; however, all orders go through US customs and may be subject to import duties, taxes, and customs processing fees. We are unable to estimate what those fees will be. Recipients are responsible for paying these additional fees.
The Basics: In a nutshell, we charge you what we are charged. Shipping rates will depend on the size and weight of the items you purchase, and how far away you are from where we are. You will be able to see the shipping options and charges before you complete your order.
Canada post ships Mon-Friday and we will ship the first available day.
Many international destinations are now receiving improved airmail service via Canada Post Xpresspost International. For more information visit the Canada Post website.
Orders going to international destinations are shipped by air mail and will be charged according to Canada Post fees and surcharges.
We’ve had reports that certain National Post services are particularly slow, so if you would prefer an alternative carrier, please contact us.
As we mentioned above, we wish you could come to Mountain Baby in person, but since you can't, we'll do the best we can to get your order to you as quickly as possible.
*In-store gift cards are shipped Internationally for a $2.00 fee.
The following policies apply to all returns:
- Sales items are not returnable
- Items must be returned within 30 days of receiving.
- An original receipt/gift receipt/packing slip must accompany the returned item.
- All products must have all original tags/packaging as well as any warranty cards.
- The item must be unused and in mint condition.
- Unless we made the mistake (or there is a manufacturer’s defect), the customer is responsible for all shipping & handling charges related to the return.
- In the rare occurrence where we send the wrong product/colour, wrong quantity, or make another big boo-boo, we will gladly cover shipping costs ourselves (& promise to never do it again!)
How to Return an Item:
To return or exchange an item, contact us to receive an authorization number, then package your return as compactly & securely as possible (with all tags!) and send to:
636 Baker Street
Nelson BC Canada
IN CANADA: Please send all returns via INSURED, prepaid, regular parcel post (Canada Post).
FROM THE US: All returns from the US, MUST be sent via USPS. We will be unable to accept any returns sent through other carriers. Please send all returns from the US via INSURED surface mail. IMPORTANT: Be sure to write on the shipping label "Returned Defective Item". Thanks!
INTERNATIONAL: Please email us at email@example.com with your concerns and we will inform you of the best procedure for returns from your country.
Notes for All Returns from Everywhere:
- Insuring your return allows you to track your parcel online. We cannot be responsible for uninsured returns.
- We cannot accept CODs or courier deliveries (including UPS, Fedex, etc.) as all courier companies charge brokerage and duty fees.
- For exchanges, we suggest you order a replacement as quickly as possible to ensure availability. We will refund your returned item as soon as we receive it.
REALLY IMPORTANT SIZING INFORMATION
To minimize returns, please read sizing charts very carefully. We have endeavoured to provide you with as much guidance as possible in choosing the right size. In general, with children’s wear, it is better to err on the side of “a little too big”, as children are constantly growing. Remember also that you want seasonal wear to last the whole season in terms of sizing. In terms of quality, all of our products are made to last and to be used over the years by several children.
If you have any questions about our Return Policy or Sizing Information, please call us at 1-888-990-2292 or email us at firstname.lastname@example.org, and one of us would love to help you out.