Shipping is now only $10 to anywhere in Canada!*  + Use Coupon Code "150shipping" for Free Shipping on Orders of $150 and up! *Excludes Heavy Weight Items & Remote Areas.

Shipping Policy

We wish you could visit us in our store to pick up your order in person. But we know that's not always possible, so we rely on planes, trains and automobiles to bring you your order.

Please note, we can only ship Monday through Friday, excluding holidays. Items will be shipped as soon as possible after the order is received.

Some larger items may be overweight and will have higher shipping fees.

Shipping to remote areas may incur extra shipping costs, we will contact you if this is the case. 

Click N' Pick

If you are in the Kootenays, or if you are buying a gift for someone near our stores in Nelson and Rossland, BC, we offer an in-store pickup option free of charge. Choose "Pick Up In Store" for the appropriate location in the shipping options, indicate the recipient in the order notes and we will hold the item until they can pick it up.

WITHIN CANADA 

All regular weight items are now only $10, anywhere in Canada! We also offer free shipping for orders over $150-excluding heavy weight items. Heavy weight items are $30 CA. We ship using UPS or Canada Post Expedited Parcel, and all orders include tracking information.

Shipping to remote areas may incur extra shipping costs, we will contact you if this is the case.

If you require faster shipping please contact us before placing your order. 

*In-store gift cards are shipped in Canada & US free of charge. 

 

INTERNATIONAL TAXES AND CUSTOMS:
Orders shipped outside Canada are not charged Canadian taxes; however, all orders go through the recipient country's customs and may be subject to import duties, taxes, and customs processing fees. We do our best to minimize these fees through our shipping methods, and by sourcing Canadian-made products, but are unable to estimate if any fees will be applied by the recipient country, or what the final fees will be. Recipients are responsible for paying these additional fees.

SHIPPING TO THE U.S.A.
 
The Basics: In a nutshell, we charge you what we are charged. Shipping rates will depend on the size and weight of the items you purchase, and how far away you are from where we are. You will be able to see the shipping options and charges before you complete your order.
Unfortunately, shipping costs to our Southern neighbours can be much higher than shipping within Canada. We apologize for the higher costs. It’s just out of our hands. Shipping times are also much longer due to customs, and again, we’re sorry! We do everything we can to expedite these processes and get your items to you as quickly as possible.
 

SHIPPING METHODS and APPROXIMATE SHIPPING TIMES
Orders sent to the USA will usually take approximately 5-10 business days for delivery except for orders sent to Hawaii, Alaska, and Puerto Rico; which can take up to 21 days for delivery. Faster delivery options are available and will be charged at actual cost. Please contact us for further information.  

 

INTERNATIONAL SHIPPING

The Basics: In a nutshell, we charge you what we are charged. Shipping rates will depend on the size and weight of the items you purchase, and how far away you are from where we are. You will be able to see the shipping options and charges before you complete your order.

We ship Monday-Friday (excluding Holidays) and we will ship the first available day.

As we mentioned above, we wish you could come to Mountain Baby in person, but since you can't, we'll do the best we can to get your order to you as quickly as possible.

*In-store gift cards are shipped Internationally for a $2.00 fee. 

 

General things to keep in mind:
  • Turn-around times can be incredibly quick (the elves in the back room are very efficient), so if you need to make any changes please do not delay in contacting us!
  • We will strive to get your order to you as quickly and efficiently as possible. But because we do not have our own fleet of Mountain Baby delivery vehicles (maybe one day?), we cannot absolutely guarantee delivery times. We will always do our best, and we hope the delivery companies will do the same. We are also, (as you might have guessed from the name!) located in a mountainous, remote area, so shipping costs may be slightly higher than from outlets that are in urban centres.
  •  We are a green, eco-conscious company, so we re-use our boxes. Do not fear if you receive a box that has the name of something you did not order. It’s just us recycling.