Canadian Owned & Operated Since 1994

We Now Offer Free Shipping On Orders Over $100!

Overweight items are excluded.

Free gift wrapping on in-store pickups!

Please contact us with any questions

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Shipping Policy

We wish you could visit us in our store to pick up your order in person. But we know that's not always possible, so we rely on planes, trains and automobiles to bring you your order.

When you place your order, you will get a confirmation email. Once the order is received it will be packed and ready for shipment within 1-3 business days, and at that point you will receive an email with tracking information. Carrier estimated shipping times (UPS, Canada Post, etc) are in addition to the handling time. We are in a remote location and so the carrier-estimated delivery times are not always accurate. 

We can only ship Monday through Friday, excluding holidays. Items will be shipped as soon as possible after the order is received.

Some larger items may be overweight and will have higher shipping fees. 

Click N' Pick

If you are in the Kootenays, or if you are buying a gift for someone near our store in Rossland, BC, we offer an in-store pickup option free of charge. 


WITHIN CANADA 

 

We offer $15 shipping anywhere in Canada, excluding heavy or bulky items which may incur extra charges. Some of our items are incredibly large and/or heavy, and these have to be dealt with on a case by case basis.

We offer free shipping on regular weight orders over $100.

 

INTERNATIONAL TAXES AND CUSTOMS: 

Orders shipped outside Canada are not charged Canadian taxes; however, all orders go through the recipient country's customs and may be subject to import duties, taxes, and customs processing fees. We do our best to minimize these fees through our shipping methods, and by sourcing Canadian-made products, but are unable to estimate if any fees will be applied by the recipient country, or what the final fees will be. Recipients are responsible for paying these additional fees.



INTERNATIONAL SHIPPING

The Basics: We charge you what we are charged. Shipping rates will depend on the size and weight of the items you purchase, and how far away you are from where we are. You will be able to see the shipping options and charges before you complete your order.

We offer free shipping on regular weight orders over $100.

Shipping times can be delayed due to destination customs but we do everything we can to expedite these processes and get your items to you as quickly as possible.
 

 

General things to keep in mind:
  • Turn-around times can be incredibly quick (the elves in the back room are very efficient), so if you need to make any changes please do not delay in contacting us!
  • We will strive to get your order to you as quickly and efficiently as possible. We are, (as you might have guessed from the name!) located in a mountainous, remote area, so shipping times may be slightly higher than from outlets that are in urban centres.
  • We are a green, eco-conscious company, so we re-use our boxes. Do not fear if you receive a box that has the name of something you did not order. It’s just us recycling.