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RENOVATIONS ARE COMPLETE AND OUR NELSON LOCATION HAS RE-OPENED FOR REGULAR BUSINESS HOURS!

Shipping Policy

*IMPORTANT NOTES*

 

THERE ARE ISSUES WITH THE ORDER SYSTEM THAT MAY CAUSE YOUR SHIPPING AMOUNT TO DUPLICATE IF ORDER INCLUDES ITEMS FROM BOTH OUR LOCATIONS, THIS IS A GLITCH AND THE EXTRA CHARGE WILL BE REFUNDED.

 

 

ORDERS THAT CONTAIN ITEMS FROM BOTH OUR LOCATIONS MAY NOT DISPLAY AVAILABILITY FOR IN STORE PICKUP. IF THIS OCCURS, CHOOSE A REGULAR SHIPPING OPTION AND LEAVE A NOTE ON THE ORDER INDICATING WHICH LOCATION YOU WOULD LIKE TO PICK UP AT. THE SHIPPING AMOUNT WILL BE REFUNDED.

 

 

 

IF THE ITEM ORDERED IS ONLY IN STOCK AT ONE LOCATION, IT WILL NOT ALLOW PICKUP FROM ANOTHER LOCATION. IN THIS CASE, JUST CHOOSE THE AVAILABLE OPTION, AND ADD A NOTE INDICATING WHICH LOCATION YOU WOULD LIKE TO PICK UP AT.

 

 

We wish you could visit us in our store to pick up your order in person. But we know that's not always possible, so we rely on planes, trains and automobiles to bring you your order.

When you place your order, you will get a confirmation email. Once the order is received it will be packed and ready for shipment within 0-3 business days, and at that point you will receive an email with tracking information. 

We can only ship Monday through Friday, excluding holidays. Items will be shipped as soon as possible after the order is received.

Some larger items may be overweight and will have higher shipping fees.

Shipping to remote areas may incur extra shipping costs. 

 

Click N' Pick

If you are in the Kootenays, or if you are buying a gift for someone near our stores in Nelson and Rossland, BC, we offer an in-store pickup option free of charge. Choose "Pick Up In Store" for the appropriate location in the shipping options, indicate the recipient in the order notes and we will hold the item until they can pick it up.

Due to the nature of the online order system, orders that contain items from both our locations may not display availability for In Store Pickup.  If this occurs, choose a regular shipping option and leave a note on the order indicating which location you would like to pick up at. We will refund the shipping amount and notify you when your order is ready at the specified pick up location.

If the item ordered is only in stock at one location, it will not allow pickup from another location. In this case, just choose the available option, and add a note indicating which location you would like to pick up at. We will notify you when your order is ready at the specified pick up location.

WITHIN CANADA 

We charge you what we are charged. Shipping rates will depend on the size and weight of the items you purchase, and how far away you are from where we are. You will be able to see the shipping options and charges before you complete your order.

INTERNATIONAL TAXES AND CUSTOMS:

Orders shipped outside Canada are not charged Canadian taxes; however, all orders go through the recipient country's customs and may be subject to import duties, taxes, and customs processing fees. We do our best to minimize these fees through our shipping methods, and by sourcing Canadian-made products, but are unable to estimate if any fees will be applied by the recipient country, or what the final fees will be. Recipients are responsible for paying these additional fees.

INTERNATIONAL SHIPPING

The Basics: We charge you what we are charged. Shipping rates will depend on the size and weight of the items you purchase, and how far away you are from where we are. You will be able to see the shipping options and charges before you complete your order.
Shipping times can be delayed due to destination customs but we do everything we can to expedite these processes and get your items to you as quickly as possible.
 
General things to keep in mind:
  • Turn-around times can be incredibly quick (the elves in the back room are very efficient), so if you need to make any changes please do not delay in contacting us!
  • We will strive to get your order to you as quickly and efficiently as possible. We are, (as you might have guessed from the name!) located in a mountainous, remote area, so shipping costs may be slightly higher than from outlets that are in urban centres.
  •  We are a green, eco-conscious company, so we re-use our boxes. Do not fear if you receive a box that has the name of something you did not order. It’s just us recycling.