Free Shipping in Canada on orders over $150!

Shipping Policy

We wish you could visit us in our store to pick up your order in person. But we know that's not always possible, so we rely on planes, trains and automobiles to bring you your order.

Please note, Canada Post only ships Monday through Friday, excluding holidays. Items will be shipped as soon as possible after the order is received.

Some larger items may be overweight and will have higher shipping fees

Click N' Pick

If you are in the Kootenays, or if you are buying a gift for someone near our store in Nelson BC, we offer an in-store pickup option free of charge. Choose "Pick Up In Store" from the shipping options, and indicate the recipient in the order notes and we will hold the item until they can pick it up.

Shipping

We will strive to get your order to you as quickly and efficiently as possible. But because we do not have our own fleet of Mountain Baby delivery vehicles (maybe one day?), we cannot absolutely guarantee delivery times. We will always do our best, and we hope the delivery companies will do the same. We are also, (as you might have guessed from the name!) located in a mountainous, remote area, so shipping costs may be slightly higher than from outlets that are in urban centres.

*In-store gift cards are shipped in Canada & US free of charge. 

 

WITHIN CANADA 

We offer free shipping for orders over $150, and flat-rate shipping for orders under $150. We ship using Canada Post Expedited, which includes tracking information. If you require faster shipping please contact us. Canada post ships Mon-Friday and we will ship the first available day.

 Province Under $150 Over $150
BC $14.00 Free
AB, SK, MB $16.00 Free
ON, QB $20.00 Free
NFLD, PEI, NS, NB $24.00 Free
Northwest Territories, Nunavut, Yukon
$28.00 Free

 

Shipping Times

Once your order gets out of our back room and into the hands of Canada Post, these are their estimated shipping times:
 

 

Expedited Express
Local    1 day   next day
Regional up to 4 days 2 days
National       up to 11 days      3 days
 
General things to keep in mind:
Turn-around times can be incredibly quick (the elves in the back room are very efficient), so if you need to make any changes please do not delay in contacting us!
 
We are a green, eco-conscious company, so we re-use our boxes. Do not fear if you receive a box that has the name of something you did not order. It’s just us recycling. 

SHIPPING TO THE U.S.A.
 
The Basics: In a nutshell, we charge you what we are charged. Shipping rates will depend on the size and weight of the items you purchase, and how far away you are from where we are. You will be able to see the shipping options and charges before you complete your order.
Unfortunately, shipping costs to our Southern neighbours can be much higher than shipping within Canada. We apologize for the higher costs. It’s just out of our hands. Shipping times are also much longer due to customs, and again, we’re sorry! We do everything we can to expedite these processes and get your items to you as quickly as possible.
 

SHIPPING METHODS and APPROXIMATE SHIPPING TIMES
Orders sent to the USA will usually take approximately 5-10 business days for delivery except for orders sent to Hawaii, Alaska, and Puerto Rico; which can take up to 21 days for delivery. Faster delivery options are available and will be charged at actual cost. Please contact us for further information. Canada post ships Mon-Friday and we will ship the first available day.

TAXES AND CUSTOMS:
Orders shipped to the USA are not charged Canadian taxes; however, all orders go through US customs and may be subject to import duties, taxes, and customs processing fees. We are unable to estimate what those fees will be. Recipients are responsible for paying these additional fees.

 

INTERNATIONAL SHIPPING

The Basics: In a nutshell, we charge you what we are charged. Shipping rates will depend on the size and weight of the items you purchase, and how far away you are from where we are. You will be able to see the shipping options and charges before you complete your order.

Canada post ships Mon-Friday and we will ship the first available day.

Many international destinations are now receiving improved airmail service via Canada Post Xpresspost International. For more information visit the Canada Post website.
Orders going to international destinations are shipped by air mail and will be charged according to Canada Post fees and surcharges.

We’ve had reports that certain National Post services are particularly slow, so if you would prefer an alternative carrier, please contact us. 

As we mentioned above, we wish you could come to Mountain Baby in person, but since you can't, we'll do the best we can to get your order to you as quickly as possible.

*In-store gift cards are shipped Internationally for a $2.00 fee.