We wish you could visit us in our store to pick up your order in person. But we know that's not always possible, so we rely on planes, trains and automobiles to bring you your order.
Click N' Pick
If you are in the Kootenays, or if you are buying a gift for someone near our store in Nelson BC, we offer an in-store pickup option free of charge. Choose "Pick Up In Store" from the shipping options, and indicate the recipient in the order notes and we will hold the item until they can pick it up.
We will strive to get your order to you as quickly and efficiently as possible. But because we do not have our own fleet of Mountain Baby delivery vehicles (maybe one day?), we cannot absolutely guarantee delivery times. We will always do our best, and we hope the delivery companies will do the same. We are also, (as you might have guessed from the name!) located in a mountainous, remote area, so shipping costs may be slightly higher than from outlets that are in urban centres.
*In-store gift cards are shipped in Canada & US free of charge.
We offer free shipping for orders over $150, and flat-rate shipping for orders under $150. We ship using Canada Post Expedited, which includes tracking information. If you require faster shipping please contact us.
|Province||Under $150||Over $150|
|AB, SK, MB||$16.00||Free|
|NFLD, PEI, NS, NB||$24.00||Free|
Northwest Territories, Nunavut, Yukon
|Local||1 day||next day|
|Regional||up to 4 days||2 days|
|National||up to 11 days||3 days|
SHIPPING TO THE U.S.A.
SHIPPING METHODS and APPROXIMATE SHIPPING TIMES
Orders sent to the USA will usually take approximately 5-10 business days for delivery except for orders sent to Hawaii, Alaska, and Puerto Rico; which can take up to 21 days for delivery. Faster delivery options are available and will be charged at actual cost. Please contact us for further information.
TAXES AND CUSTOMS:
Orders shipped to the USA are not charged Canadian taxes; however, all orders go through US customs and may be subject to import duties, taxes, and customs processing fees. We are unable to estimate what those fees will be. Recipients are responsible for paying these additional fees.
The Basics: In a nutshell, we charge you what we are charged. Shipping rates will depend on the size and weight of the items you purchase, and how far away you are from where we are. You will be able to see the shipping options and charges before you complete your order.
Many international destinations are now receiving improved airmail service via Canada Post Xpresspost International. For more information visit the Canada Post website.
Orders going to international destinations are shipped by air mail and will be charged according to Canada Post fees and surcharges.
We’ve had reports that certain National Post services are particularly slow, so if you would prefer an alternative carrier, please contact us.
As we mentioned above, we wish you could come to Mountain Baby in person, but since you can't, we'll do the best we can to get your order to you as quickly as possible.
*In-store gift cards are shipped Internationally for a $2.00 fee.