We wish you could visit us in our store to pick up your order in person. But we know that's not always possible, so we rely on planes, trains and automobiles to bring you your order.
When you place your order, you will get a confirmation email. Once the order is received it will be packed and ready for shipment within 1-3 business days, and at that point you will receive an email with tracking information. Carrier estimated shipping times (UPS, Canada Post, etc) are in addition to the handling time. We are in a remote location and so the carrier-estimated delivery times are not always accurate.
We can only ship Monday through Friday, excluding holidays. Items will be shipped as soon as possible after the order is received.
Some larger items may be overweight and will have higher shipping fees.
Click N' Pick
If you are in the Kootenays, or if you are buying a gift for someone near our stores in Nelson and Rossland, BC, we offer an in-store pickup option free of charge. Choose "Pick Up In Store" for the appropriate location in the shipping options, indicate the recipient in the order notes and we will hold the item until they can pick it up.
Due to the nature of the online order system, orders that contain items from both our locations may not display availability for In Store Pickup. If this occurs, choose a regular shipping option and leave a note on the order indicating which location you would like to pick up at. We will refund the shipping amount and notify you when your order is ready at the specified pick up location.
If the item ordered is only in stock at one location, it will not allow pickup from another location. In this case, just choose the available option, and add a note indicating which location you would like to pick up at. We will notify you when your order is ready at the specified pick up location.
We offer $15 shipping anywhere in Canada, excluding heavy or bulky items which may incur extra charges. Heavy orders are $25 and extra-heavy orders are $35-50, depending on the item. (Some of our items are incredibly large and/or heavy, and these have to be dealt with on a case by case basis.)
INTERNATIONAL TAXES AND CUSTOMS:
- Turn-around times can be incredibly quick (the elves in the back room are very efficient), so if you need to make any changes please do not delay in contacting us!
- We will strive to get your order to you as quickly and efficiently as possible. We are, (as you might have guessed from the name!) located in a mountainous, remote area, so shipping times may be slightly higher than from outlets that are in urban centres.
- We are a green, eco-conscious company, so we re-use our boxes. Do not fear if you receive a box that has the name of something you did not order. It’s just us recycling.