***Canada Post Strike Shipping Update***

We are shipping orders as usual using alternate carriers. However, until the strike has ended we will not be able to ship to PO boxes.

Please contact us with any questions

{"id":6737847615568,"title":"Hape Get Up \u0026 Go Lightweight No-Pedal Balance Bike - Classic Green","handle":"hape-get-up-go-lightweight-no-pedal-balance-bike-classic-green","description":"\u003cp\u003eWatch your little one’s confidence and coordination grow before your eyes with the Hape Get Up \u0026amp; Go balance bike. This stylish and sturdy first bike is made of aluminum and magnesium alloys, keeping it lightweight and easy for your child to manage on their own. The handles, seat and footrest are made of soft, airy and shock-absorbent cork, a sustainable and eco-friendly alternative to plastic.\u003c\/p\u003e\n\u003cp\u003eThe adjustable seat and handlebars grow with your kids, giving them freedom of movement as they spread their proverbial wings. But the 120-degree steering limit prevents them from taking turns that are too sharp, helping them master their balance safely. 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The mid-hole design relives strain on the coccyx bones and spreads pressure across the pelvis bones instead, enhancing the rider’s comfort.\u003c\/p\u003e\n\u003cul data-mce-fragment=\"1\"\u003e\n\u003cli data-open-accessibility-text-original=\"13px\" data-mce-fragment=\"1\"\u003eWatch your child simply get up and go with this lightweight, sturdy and stylish balance bike. Made of aluminum and magnesium alloys, it’s the perfect choice for a child’s first ride\u003c\/li\u003e\n\u003cli data-open-accessibility-text-original=\"13px\" data-mce-fragment=\"1\"\u003eThis is more than just a riding toy – the bike helps your preschooler learn balance, coordination, a sense of direction, control and cycling. It will spark a love that lasts a lifetime\u003c\/li\u003e\n\u003cli data-open-accessibility-text-original=\"13px\" data-mce-fragment=\"1\"\u003eThe handles, footrest and seat are made from cork. 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Hape Get Up & Go Lightweight No-Pedal Balance Bike - Classic Green

Product Description
$160.00
Maximum quantity available reached.

Watch your little one’s confidence and coordination grow before your eyes with the Hape Get Up & Go balance bike. This stylish and sturdy first bike is made of aluminum and magnesium alloys, keeping it lightweight and easy for your child to manage on their own. The handles, seat and footrest are made of soft, airy and shock-absorbent cork, a sustainable and eco-friendly alternative to plastic.

The adjustable seat and handlebars grow with your kids, giving them freedom of movement as they spread their proverbial wings. But the 120-degree steering limit prevents them from taking turns that are too sharp, helping them master their balance safely. The large footrest and low positioning make it easy for kids to place and rest their feet on longer rides. The puncture-proof, maintenance-free tires provide great comfort and grip on all sorts of terrain. The mid-hole design relives strain on the coccyx bones and spreads pressure across the pelvis bones instead, enhancing the rider’s comfort.

  • Watch your child simply get up and go with this lightweight, sturdy and stylish balance bike. Made of aluminum and magnesium alloys, it’s the perfect choice for a child’s first ride
  • This is more than just a riding toy – the bike helps your preschooler learn balance, coordination, a sense of direction, control and cycling. It will spark a love that lasts a lifetime
  • The handles, footrest and seat are made from cork. This sustainable, eco-friendly alternative to plastic is warm, airy and shock-absorbent
  • The adjustable seat moves to the perfect position for comfort and safety, with a hole designed to relieve strain on the pelvis. A slot under the seat allows you to guide them with your hand

Hape Toys is one of the world’s largest producers of toys made from sustainable materials. Hape toys are both creatively designed and eco-friendly. Neither culture, nor language, nor gender inhibits the intuitive process of play. All of the products meet, and more often, exceed the strictest international standards for quality and safety. But behind the innovative designs and meticulous quality lies the even stronger ethos of Hape.

From the beginning of the design process, through production and delivery, to the final unwrapping of the consumer packaging, Hape toys are a collaboration of global thinking and responsible ecology.

Explore all the other Hape Products here.

*IMPORTANT NOTES*

 For In-Store pickup at Delicious Baby in Rossland, please select Nelson as the pickup, but  leave an order note indicating you would like Rossland pickup. If you have any questions or concerns please just contact us.

 

We wish you could visit us in our store to pick up your order in person. But we know that's not always possible, so we rely on planes, trains and automobiles to bring you your order.

When you place your order, you will get a confirmation email. Once the order is received it will be packed and ready for shipment within 1-3 business days, and at that point you will receive an email with tracking information. Carrier estimated shipping times (UPS, Canada Post, etc) are in addition to the handling time. We are in a remote location and so the carrier-estimated delivery times are not always accurate. 

We can only ship Monday through Friday, excluding holidays. Items will be shipped as soon as possible after the order is received.

Some larger items may be overweight and will have higher shipping fees. 

Click N' Pick

If you are in the Kootenays, or if you are buying a gift for someone near our stores in Nelson and Rossland, BC, we offer an in-store pickup option free of charge. Choose "Pick Up In Store" for Nelson, and if you would like to pickup in Rossland, indicate this in the order notes. We will transfer the item to the appropriate location and hold it until it can be picked up.


WITHIN CANADA 

We offer $15 shipping anywhere in Canada, excluding heavy or bulky items which may incur extra charges. Heavy orders are $25 and extra-heavy orders are $35-$50, depending on the item. (Some of our items are incredibly large and/or heavy, and these have to be dealt with on a case by case basis.)

INTERNATIONAL TAXES AND CUSTOMS:


Orders shipped outside Canada are not charged Canadian taxes; however, all orders go through the recipient country's customs and may be subject to import duties, taxes, and customs processing fees. We do our best to minimize these fees through our shipping methods, and by sourcing Canadian-made products, but are unable to estimate if any fees will be applied by the recipient country, or what the final fees will be. Recipients are responsible for paying these additional fees.



INTERNATIONAL SHIPPING

The Basics: We charge you what we are charged. Shipping rates will depend on the size and weight of the items you purchase, and how far away you are from where we are. You will be able to see the shipping options and charges before you complete your order.

Shipping times can be delayed due to destination customs but we do everything we can to expedite these processes and get your items to you as quickly as possible.
 
General things to keep in mind:
  • Turn-around times can be incredibly quick (the elves in the back room are very efficient), so if you need to make any changes please do not delay in contacting us!

  • We will strive to get your order to you as quickly and efficiently as possible. We are, (as you might have guessed from the name!) located in a mountainous, remote area, so shipping times may be slightly higher than from outlets that are in urban centres.
  •  We are a green, eco-conscious company, so we re-use our boxes. Do not fear if you receive a box that has the name of something you did not order. It’s just us recycling. 

At Mountain Baby, we take pride in only selling high-quality, well-made products to help you and your family achieve the goals of being active, being in nature, and being together. If you have an item for return, please contact us to receive a Return Authorization Number.

 

The following policies apply to all returns:

  • Regular priced items must be returned within 21 days of receiving.
  • All products must have all original tags still attached and original packaging as well as any warranty cards.
  • The item must be unused, unworn, and in mint condition.
  • The customer is responsible for all shipping & handling charges related to the return. No exceptions.
  • In the rare occurrence where we send the wrong product/colour or wrong quantity you must return the item to us but we will gladly cover shipping costs ourselves.
  • All sale items are FINAL SALE! They are non-refundable.


How to Return/Exchange an Item:

Exchanges

We do not do exchanges directly but you can mail back your item for a full refund and place a new order for a different item. 


To RETURN an item, contact us to receive an authorization number, then package your return as compactly & securely as possible (with all tags!) and send to:

Mountain Baby
636 Baker Street
Nelson BC Canada
V1L 4J4

IN CANADA: Please send all returns via INSURED, prepaid, regular parcel post (Canada Post).

FROM THE US: All returns from the US, MUST be sent via USPS.

We will be unable to accept any returns sent through other carriers, COD shipments.

Please send all returns from the US via INSURED surface mail.

IMPORTANT: Be sure to indicate on customs forms that you are returning a defective item. Write your order number and "Returned Defective Item" on the shipping label.

Thanks!

INTERNATIONAL: Please email us at info@mountainbaby.com with your concerns and we will inform you of the best procedure for returns from your country.

 Notes for All Returns from Everywhere:

    • Insuring your return allows you to track your parcel online. We cannot be responsible for uninsured returns.
    • We cannot accept CODs or courier deliveries (including UPS, Fedex, etc.) as all courier companies charge brokerage and duty fees.
    • For exchanges, we suggest you order a replacement as quickly as possible to ensure availability. We will refund your returned item as soon as we receive it. You are responsible for your own shipping costs.

Incorrect Address on Orders

It is the customers responsibility to provide the correct shipping address for their orders. If packages are sent back to us due to the incorrect address being provided we will need to reship your package with the correct address and another shipping fee will be incurred.


REALLY IMPORTANT SIZING INFORMATION

To minimize returns, please read sizing charts very carefully. We have endeavoured to provide you with as much guidance as possible in choosing the right size. In general, with children’s wear, it is better to err on the side of “a little too big”, as children are constantly growing. Remember also that you want seasonal wear to last the whole season in terms of sizing. In terms of quality, all of our products are made to last and to be used over the years by several children.

 

WARRANTY INFORMATION

In the unfortunate event that your item has a manufacturer's defect or an issue with its construction or assembly, you have 2 options for warranty claims:

  • If the item was purchased within 30 days, contact us with a description and photos that show the problem. If the issue is covered by the manufacturers warranty we will issue a replacement item or a store credit. This is handled on a case-by-case basis, replacement items may not be available, and additional shipping costs may be incurred.

  • If the issue develops outside of the 30 day window, you will need to contact the company or brand that produces the item. Many of the companies we carry offer extended warranties, but require direct contact from the customer.

 


And of course, if you have any questions about our Return or Warranty Policies or Sizing Information, please call us at 1-250-352-1789 or email us at info@mountainbaby.com, and one of us would love to help you out.