We are so grateful for every family who chooses to shop with us. Your reviews not only support our small mountain shop, they help other parents feel confident in the gear they choose for their little ones.
1. Order Processing & Tracking
Orders are packed within 1 to 3 business days. Once shipped, you’ll receive tracking details. Shipping times from carriers are in addition to handling time and may vary due to our remote mountain location.
2. Shipping Schedule
Orders ship Monday through Friday, excluding holidays. If changes are needed, contact us quickly as orders are processed fast.
3. Canadian Shipping
Flat rate $15 shipping across Canada, with free shipping on regular weight orders over $100. Heavy or oversized items may have additional charges.
4. International Shipping & Customs
International customers are not charged Canadian taxes but may be responsible for duties, taxes, and customs fees in their country. Shipping rates are based on size, weight, and destination, and shown at checkout.
5. Local Pickup & Sustainability
Free in store pickup is available in Rossland, BC for local customers. We are eco conscious and reuse boxes to reduce waste.
View the full Shipping Policy
1. Return Eligibility
Regular priced items can be returned within 21 days of receipt and must be unused, unworn, in mint condition, with all original tags and packaging. All sale items are final sale and non refundable.
2. Return Process & Shipping
You must contact Mountain Baby for a Return Authorization Number before sending anything back. Customers are responsible for return shipping costs, and returns must be sent insured via approved postal services, Canada Post in Canada and USPS from the US.
3. Exchanges
Direct exchanges are not offered. Return your item for a refund and place a new order separately to secure the replacement item.
4. Warranty Support
If a manufacturer defect appears within 30 days, contact Mountain Baby with photos for review. After 30 days, warranty claims must be handled directly with the brand.
5. Important Policies
Customers are responsible for providing correct shipping addresses. Read sizing charts carefully to reduce returns, as children’s items are designed to last and fit with room to grow.
View the full Return Policy
