{"id":6732164825168,"title":"Keen Knotch Hollow Runner DS - Blue Depths\/Evening Primrose","handle":"keen-knotch-hollow-runner-ds-blue-depths-evening-primrose","description":"\u003cp\u003eOutside sneakers for outside kids need to check a lot of boxes: Light and flexible, built to stand up to all the play kids jump into, and an easy-on, secure fit (hello, double hook-and-loop straps!). We added one more: machine washable. Our newest play-ready shoe with a rugged, low-profile outsole for 365 days of fun.\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eLow-Profile Flexibility:The light yet tough playground-ready rubber outsole gives them extra dexterity as they play across different terrain.\u003c\/li\u003e\n\u003cli\u003eNo Fuss: Easy on\/off closure for parents and kids and a machine-washable design.\u003c\/li\u003e\n\u003cli\u003eFree-Range Protection: A notched rubber toe bumper helps protect kids’ feet from the slips and stumbles that come with open play.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cul class=\"feature-body\"\u003e\n\u003cli\u003e\n\u003cdiv class=\"feature-value\"\u003eAdjustable hook-and-loop straps for a secure fit\u003c\/div\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cdiv class=\"feature-value\"\u003eMolded rubber outsole is extremely lightweight and flexible\u003c\/div\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cdiv class=\"feature-value\"\u003eMulti-directional lug pattern provides superior traction\u003c\/div\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cdiv class=\"feature-value\"\u003eContoured arch for midfoot support\u003c\/div\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cdiv class=\"feature-value\"\u003eLateral supports help stabilize the ankle and heel\u003c\/div\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cdiv class=\"feature-value\"\u003eEco Anti-Odor for natural odor control\u003c\/div\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cdiv class=\"feature-value\"\u003eMachine-washable for easy care\u003c\/div\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003ePlease make sure you have the proper size before ordering!\u003c\/p\u003e\n\u003cp\u003eUse the size chart to find the correct fit, the \"cm\" column shows the length of the footbed in centimetres. This is the length of the interior footbed of the shoe.\u003c\/p\u003e\n\u003cp\u003eIn order to get at least a season of use for your quickly sprouting youngster, measure the length of their foot, then add 1.5 cm to 2 cm to find the right size.\u003c\/p\u003e\n\u003cp\u003eFor example, if your child's foot measures 16cm, then a size 11 (18cm)\u003cspan\u003e \u003c\/span\u003eshould provide enough room for the average growth over about 3-4 months.\u003c\/p\u003e\n\u003cp\u003e\u003cimg style=\"display: block; margin-left: auto; margin-right: auto;\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/2092\/2827\/files\/keen-newschart.png?v=1616608304\" alt=\"\"\u003e\u003c\/p\u003e\n\u003cp\u003e\u003ca title=\"keen collection\" href=\"https:\/\/mountainbaby.com\/collections\/keen\"\u003eSee all Keen footwear here.\u003c\/a\u003e\u003c\/p\u003e","published_at":"2022-08-19T14:34:46-07:00","created_at":"2022-08-18T11:43:34-07:00","vendor":"Keen Footwear","type":"Footwear","tags":["Age Range_10 Years","Age Range_4 Years","Age Range_5 Years","Age Range_6 Years","Age Range_7 Years","Age Range_8 Years","Age Range_9 Years","Fall 2022","Regular Price","Runners \u0026 Sneakers","sneaker","sneakers"],"price":4700,"price_min":4700,"price_max":4700,"available":true,"price_varies":false,"compare_at_price":4700,"compare_at_price_min":4700,"compare_at_price_max":4700,"compare_at_price_varies":false,"variants":[{"id":39861736767568,"title":"5T","option1":"5T","option2":null,"option3":null,"sku":"1025897 5t","requires_shipping":true,"taxable":true,"featured_image":{"id":30337502249040,"product_id":6732164825168,"position":1,"created_at":"2022-08-18T11:43:44-07:00","updated_at":"2024-10-05T08:58:25-07:00","alt":"Keen Knotch Hollow Runner DS - Blue Depths\/Evening Primrose-Mountain Baby","width":1500,"height":1500,"src":"\/\/mountainbaby.com\/cdn\/shop\/products\/1025894_P_PDP.jpg?v=1728143905","variant_ids":[39861722415184,39861722447952,39861722480720,39861722513488,39861722546256,39861722579024,39861736767568,39861736800336,39861736833104]},"available":true,"name":"Keen Knotch Hollow Runner DS - Blue Depths\/Evening Primrose - 5T","public_title":"5T","options":["5T"],"price":4700,"weight":1500,"compare_at_price":4700,"inventory_quantity":2,"inventory_management":"shopify","inventory_policy":"deny","barcode":"191190911020","featured_media":{"alt":"Keen Knotch Hollow Runner DS - Blue Depths\/Evening Primrose-Mountain Baby","id":22707247939664,"position":1,"preview_image":{"aspect_ratio":1.0,"height":1500,"width":1500,"src":"\/\/mountainbaby.com\/cdn\/shop\/products\/1025894_P_PDP.jpg?v=1728143905"}},"requires_selling_plan":false,"selling_plan_allocations":[]},{"id":39861736800336,"title":"6T","option1":"6T","option2":null,"option3":null,"sku":"1025897 6t","requires_shipping":true,"taxable":true,"featured_image":{"id":30337502249040,"product_id":6732164825168,"position":1,"created_at":"2022-08-18T11:43:44-07:00","updated_at":"2024-10-05T08:58:25-07:00","alt":"Keen Knotch Hollow Runner DS - Blue Depths\/Evening Primrose-Mountain Baby","width":1500,"height":1500,"src":"\/\/mountainbaby.com\/cdn\/shop\/products\/1025894_P_PDP.jpg?v=1728143905","variant_ids":[39861722415184,39861722447952,39861722480720,39861722513488,39861722546256,39861722579024,39861736767568,39861736800336,39861736833104]},"available":false,"name":"Keen Knotch Hollow Runner DS - Blue Depths\/Evening Primrose - 6T","public_title":"6T","options":["6T"],"price":4700,"weight":1500,"compare_at_price":4700,"inventory_quantity":0,"inventory_management":"shopify","inventory_policy":"deny","barcode":"191190911013","featured_media":{"alt":"Keen Knotch Hollow Runner DS - Blue Depths\/Evening Primrose-Mountain Baby","id":22707247939664,"position":1,"preview_image":{"aspect_ratio":1.0,"height":1500,"width":1500,"src":"\/\/mountainbaby.com\/cdn\/shop\/products\/1025894_P_PDP.jpg?v=1728143905"}},"requires_selling_plan":false,"selling_plan_allocations":[]},{"id":39861736833104,"title":"7T","option1":"7T","option2":null,"option3":null,"sku":"1025897 7","requires_shipping":true,"taxable":true,"featured_image":{"id":30337502249040,"product_id":6732164825168,"position":1,"created_at":"2022-08-18T11:43:44-07:00","updated_at":"2024-10-05T08:58:25-07:00","alt":"Keen Knotch Hollow Runner DS - Blue Depths\/Evening Primrose-Mountain Baby","width":1500,"height":1500,"src":"\/\/mountainbaby.com\/cdn\/shop\/products\/1025894_P_PDP.jpg?v=1728143905","variant_ids":[39861722415184,39861722447952,39861722480720,39861722513488,39861722546256,39861722579024,39861736767568,39861736800336,39861736833104]},"available":false,"name":"Keen Knotch Hollow Runner DS - Blue Depths\/Evening Primrose - 7T","public_title":"7T","options":["7T"],"price":4700,"weight":1500,"compare_at_price":4700,"inventory_quantity":0,"inventory_management":"shopify","inventory_policy":"deny","barcode":"191190911006","featured_media":{"alt":"Keen Knotch Hollow Runner DS - Blue Depths\/Evening Primrose-Mountain Baby","id":22707247939664,"position":1,"preview_image":{"aspect_ratio":1.0,"height":1500,"width":1500,"src":"\/\/mountainbaby.com\/cdn\/shop\/products\/1025894_P_PDP.jpg?v=1728143905"}},"requires_selling_plan":false,"selling_plan_allocations":[]},{"id":39861722415184,"title":"8","option1":"8","option2":null,"option3":null,"sku":"1025894 8","requires_shipping":true,"taxable":true,"featured_image":{"id":30337502249040,"product_id":6732164825168,"position":1,"created_at":"2022-08-18T11:43:44-07:00","updated_at":"2024-10-05T08:58:25-07:00","alt":"Keen Knotch Hollow Runner DS - Blue Depths\/Evening Primrose-Mountain Baby","width":1500,"height":1500,"src":"\/\/mountainbaby.com\/cdn\/shop\/products\/1025894_P_PDP.jpg?v=1728143905","variant_ids":[39861722415184,39861722447952,39861722480720,39861722513488,39861722546256,39861722579024,39861736767568,39861736800336,39861736833104]},"available":false,"name":"Keen Knotch Hollow Runner DS - Blue Depths\/Evening Primrose - 8","public_title":"8","options":["8"],"price":4700,"weight":1500,"compare_at_price":4700,"inventory_quantity":0,"inventory_management":"shopify","inventory_policy":"deny","barcode":"191190910832","featured_media":{"alt":"Keen Knotch Hollow Runner DS - Blue Depths\/Evening Primrose-Mountain Baby","id":22707247939664,"position":1,"preview_image":{"aspect_ratio":1.0,"height":1500,"width":1500,"src":"\/\/mountainbaby.com\/cdn\/shop\/products\/1025894_P_PDP.jpg?v=1728143905"}},"requires_selling_plan":false,"selling_plan_allocations":[]},{"id":39861722447952,"title":"9","option1":"9","option2":null,"option3":null,"sku":"1025894 9","requires_shipping":true,"taxable":true,"featured_image":{"id":30337502249040,"product_id":6732164825168,"position":1,"created_at":"2022-08-18T11:43:44-07:00","updated_at":"2024-10-05T08:58:25-07:00","alt":"Keen Knotch Hollow Runner DS - Blue Depths\/Evening Primrose-Mountain Baby","width":1500,"height":1500,"src":"\/\/mountainbaby.com\/cdn\/shop\/products\/1025894_P_PDP.jpg?v=1728143905","variant_ids":[39861722415184,39861722447952,39861722480720,39861722513488,39861722546256,39861722579024,39861736767568,39861736800336,39861736833104]},"available":true,"name":"Keen Knotch Hollow Runner DS - Blue Depths\/Evening Primrose - 9","public_title":"9","options":["9"],"price":4700,"weight":1500,"compare_at_price":4700,"inventory_quantity":1,"inventory_management":"shopify","inventory_policy":"deny","barcode":"191190910825","featured_media":{"alt":"Keen Knotch Hollow Runner DS - Blue Depths\/Evening Primrose-Mountain Baby","id":22707247939664,"position":1,"preview_image":{"aspect_ratio":1.0,"height":1500,"width":1500,"src":"\/\/mountainbaby.com\/cdn\/shop\/products\/1025894_P_PDP.jpg?v=1728143905"}},"requires_selling_plan":false,"selling_plan_allocations":[]},{"id":39861722480720,"title":"10","option1":"10","option2":null,"option3":null,"sku":"1025894 10","requires_shipping":true,"taxable":true,"featured_image":{"id":30337502249040,"product_id":6732164825168,"position":1,"created_at":"2022-08-18T11:43:44-07:00","updated_at":"2024-10-05T08:58:25-07:00","alt":"Keen Knotch Hollow Runner DS - Blue Depths\/Evening Primrose-Mountain Baby","width":1500,"height":1500,"src":"\/\/mountainbaby.com\/cdn\/shop\/products\/1025894_P_PDP.jpg?v=1728143905","variant_ids":[39861722415184,39861722447952,39861722480720,39861722513488,39861722546256,39861722579024,39861736767568,39861736800336,39861736833104]},"available":true,"name":"Keen Knotch Hollow Runner DS - Blue Depths\/Evening Primrose - 10","public_title":"10","options":["10"],"price":4700,"weight":1500,"compare_at_price":4700,"inventory_quantity":1,"inventory_management":"shopify","inventory_policy":"deny","barcode":"191190910870","featured_media":{"alt":"Keen Knotch Hollow Runner DS - Blue Depths\/Evening Primrose-Mountain Baby","id":22707247939664,"position":1,"preview_image":{"aspect_ratio":1.0,"height":1500,"width":1500,"src":"\/\/mountainbaby.com\/cdn\/shop\/products\/1025894_P_PDP.jpg?v=1728143905"}},"requires_selling_plan":false,"selling_plan_allocations":[]},{"id":39861722513488,"title":"11","option1":"11","option2":null,"option3":null,"sku":"1025894 11","requires_shipping":true,"taxable":true,"featured_image":{"id":30337502249040,"product_id":6732164825168,"position":1,"created_at":"2022-08-18T11:43:44-07:00","updated_at":"2024-10-05T08:58:25-07:00","alt":"Keen Knotch Hollow Runner DS - Blue Depths\/Evening Primrose-Mountain Baby","width":1500,"height":1500,"src":"\/\/mountainbaby.com\/cdn\/shop\/products\/1025894_P_PDP.jpg?v=1728143905","variant_ids":[39861722415184,39861722447952,39861722480720,39861722513488,39861722546256,39861722579024,39861736767568,39861736800336,39861736833104]},"available":false,"name":"Keen Knotch Hollow Runner DS - Blue Depths\/Evening Primrose - 11","public_title":"11","options":["11"],"price":4700,"weight":1500,"compare_at_price":4700,"inventory_quantity":0,"inventory_management":"shopify","inventory_policy":"deny","barcode":"191190910863","featured_media":{"alt":"Keen Knotch Hollow Runner DS - Blue Depths\/Evening Primrose-Mountain Baby","id":22707247939664,"position":1,"preview_image":{"aspect_ratio":1.0,"height":1500,"width":1500,"src":"\/\/mountainbaby.com\/cdn\/shop\/products\/1025894_P_PDP.jpg?v=1728143905"}},"requires_selling_plan":false,"selling_plan_allocations":[]},{"id":39861722546256,"title":"12","option1":"12","option2":null,"option3":null,"sku":"1025894 12","requires_shipping":true,"taxable":true,"featured_image":{"id":30337502249040,"product_id":6732164825168,"position":1,"created_at":"2022-08-18T11:43:44-07:00","updated_at":"2024-10-05T08:58:25-07:00","alt":"Keen Knotch Hollow Runner DS - Blue Depths\/Evening Primrose-Mountain Baby","width":1500,"height":1500,"src":"\/\/mountainbaby.com\/cdn\/shop\/products\/1025894_P_PDP.jpg?v=1728143905","variant_ids":[39861722415184,39861722447952,39861722480720,39861722513488,39861722546256,39861722579024,39861736767568,39861736800336,39861736833104]},"available":false,"name":"Keen Knotch Hollow Runner DS - Blue Depths\/Evening Primrose - 12","public_title":"12","options":["12"],"price":4700,"weight":1500,"compare_at_price":4700,"inventory_quantity":0,"inventory_management":"shopify","inventory_policy":"deny","barcode":"191190910856","featured_media":{"alt":"Keen Knotch Hollow Runner DS - Blue Depths\/Evening Primrose-Mountain Baby","id":22707247939664,"position":1,"preview_image":{"aspect_ratio":1.0,"height":1500,"width":1500,"src":"\/\/mountainbaby.com\/cdn\/shop\/products\/1025894_P_PDP.jpg?v=1728143905"}},"requires_selling_plan":false,"selling_plan_allocations":[]},{"id":39861722579024,"title":"13","option1":"13","option2":null,"option3":null,"sku":"1025894 13","requires_shipping":true,"taxable":true,"featured_image":{"id":30337502249040,"product_id":6732164825168,"position":1,"created_at":"2022-08-18T11:43:44-07:00","updated_at":"2024-10-05T08:58:25-07:00","alt":"Keen Knotch Hollow Runner DS - Blue Depths\/Evening Primrose-Mountain Baby","width":1500,"height":1500,"src":"\/\/mountainbaby.com\/cdn\/shop\/products\/1025894_P_PDP.jpg?v=1728143905","variant_ids":[39861722415184,39861722447952,39861722480720,39861722513488,39861722546256,39861722579024,39861736767568,39861736800336,39861736833104]},"available":true,"name":"Keen Knotch Hollow Runner DS - Blue Depths\/Evening Primrose - 13","public_title":"13","options":["13"],"price":4700,"weight":1500,"compare_at_price":4700,"inventory_quantity":2,"inventory_management":"shopify","inventory_policy":"deny","barcode":"191190910849","featured_media":{"alt":"Keen Knotch Hollow Runner DS - Blue Depths\/Evening Primrose-Mountain Baby","id":22707247939664,"position":1,"preview_image":{"aspect_ratio":1.0,"height":1500,"width":1500,"src":"\/\/mountainbaby.com\/cdn\/shop\/products\/1025894_P_PDP.jpg?v=1728143905"}},"requires_selling_plan":false,"selling_plan_allocations":[]}],"images":["\/\/mountainbaby.com\/cdn\/shop\/products\/1025894_P_PDP.jpg?v=1728143905","\/\/mountainbaby.com\/cdn\/shop\/products\/1025894_PLD_PDP.jpg?v=1660924301","\/\/mountainbaby.com\/cdn\/shop\/products\/1025894_OS_PDP.jpg?v=1660924302"],"featured_image":"\/\/mountainbaby.com\/cdn\/shop\/products\/1025894_P_PDP.jpg?v=1728143905","options":["Size"],"media":[{"alt":"Keen Knotch Hollow Runner DS - Blue Depths\/Evening Primrose-Mountain Baby","id":22707247939664,"position":1,"preview_image":{"aspect_ratio":1.0,"height":1500,"width":1500,"src":"\/\/mountainbaby.com\/cdn\/shop\/products\/1025894_P_PDP.jpg?v=1728143905"},"aspect_ratio":1.0,"height":1500,"media_type":"image","src":"\/\/mountainbaby.com\/cdn\/shop\/products\/1025894_P_PDP.jpg?v=1728143905","width":1500},{"alt":"Keen Knotch Hollow Runner DS - Blue Depths\/Evening Primrose-Mountain Baby","id":22707250069584,"position":2,"preview_image":{"aspect_ratio":1.0,"height":1500,"width":1500,"src":"\/\/mountainbaby.com\/cdn\/shop\/products\/1025894_PLD_PDP.jpg?v=1660924301"},"aspect_ratio":1.0,"height":1500,"media_type":"image","src":"\/\/mountainbaby.com\/cdn\/shop\/products\/1025894_PLD_PDP.jpg?v=1660924301","width":1500},{"alt":"Keen Knotch Hollow Runner DS - Blue Depths\/Evening Primrose-Mountain Baby","id":22707252265040,"position":3,"preview_image":{"aspect_ratio":1.0,"height":1500,"width":1500,"src":"\/\/mountainbaby.com\/cdn\/shop\/products\/1025894_OS_PDP.jpg?v=1660924302"},"aspect_ratio":1.0,"height":1500,"media_type":"image","src":"\/\/mountainbaby.com\/cdn\/shop\/products\/1025894_OS_PDP.jpg?v=1660924302","width":1500}],"requires_selling_plan":false,"selling_plan_groups":[],"content":"\u003cp\u003eOutside sneakers for outside kids need to check a lot of boxes: Light and flexible, built to stand up to all the play kids jump into, and an easy-on, secure fit (hello, double hook-and-loop straps!). We added one more: machine washable. Our newest play-ready shoe with a rugged, low-profile outsole for 365 days of fun.\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eLow-Profile Flexibility:The light yet tough playground-ready rubber outsole gives them extra dexterity as they play across different terrain.\u003c\/li\u003e\n\u003cli\u003eNo Fuss: Easy on\/off closure for parents and kids and a machine-washable design.\u003c\/li\u003e\n\u003cli\u003eFree-Range Protection: A notched rubber toe bumper helps protect kids’ feet from the slips and stumbles that come with open play.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cul class=\"feature-body\"\u003e\n\u003cli\u003e\n\u003cdiv class=\"feature-value\"\u003eAdjustable hook-and-loop straps for a secure fit\u003c\/div\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cdiv class=\"feature-value\"\u003eMolded rubber outsole is extremely lightweight and flexible\u003c\/div\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cdiv class=\"feature-value\"\u003eMulti-directional lug pattern provides superior traction\u003c\/div\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cdiv class=\"feature-value\"\u003eContoured arch for midfoot support\u003c\/div\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cdiv class=\"feature-value\"\u003eLateral supports help stabilize the ankle and heel\u003c\/div\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cdiv class=\"feature-value\"\u003eEco Anti-Odor for natural odor control\u003c\/div\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cdiv class=\"feature-value\"\u003eMachine-washable for easy care\u003c\/div\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003ePlease make sure you have the proper size before ordering!\u003c\/p\u003e\n\u003cp\u003eUse the size chart to find the correct fit, the \"cm\" column shows the length of the footbed in centimetres. This is the length of the interior footbed of the shoe.\u003c\/p\u003e\n\u003cp\u003eIn order to get at least a season of use for your quickly sprouting youngster, measure the length of their foot, then add 1.5 cm to 2 cm to find the right size.\u003c\/p\u003e\n\u003cp\u003eFor example, if your child's foot measures 16cm, then a size 11 (18cm)\u003cspan\u003e \u003c\/span\u003eshould provide enough room for the average growth over about 3-4 months.\u003c\/p\u003e\n\u003cp\u003e\u003cimg style=\"display: block; margin-left: auto; margin-right: auto;\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/2092\/2827\/files\/keen-newschart.png?v=1616608304\" alt=\"\"\u003e\u003c\/p\u003e\n\u003cp\u003e\u003ca title=\"keen collection\" href=\"https:\/\/mountainbaby.com\/collections\/keen\"\u003eSee all Keen footwear here.\u003c\/a\u003e\u003c\/p\u003e"}
Keen Knotch Hollow Runner DS - Blue Depths/Evening Primrose
*IMPORTANT NOTES*
For In-Store pickup at Delicious Baby in Rossland, please select Nelson as the pickup, but leave an order note indicating you would like Rossland pickup. If you have any questions or concerns please just contact us.
We wish you could visit us in our store to pick up your order in person. But we know that's not always possible, so we rely on planes, trains and automobiles to bring you your order.
When you place your order, you will get a confirmation email. Once the order is received it will be packed and ready for shipment within 1-3 business days, and at that point you will receive an email with tracking information. Carrier estimated shipping times (UPS, Canada Post, etc) are in addition to the handling time. We are in a remote location and so the carrier-estimated delivery times are not always accurate.
We can only ship Monday through Friday, excluding holidays. Items will be shipped as soon as possible after the order is received.
Some larger items may be overweight and will have higher shipping fees.
Click N' Pick
If you are in the Kootenays, or if you are buying a gift for someone near our stores in Nelson and Rossland, BC, we offer an in-store pickup option free of charge. Choose "Pick Up In Store" for Nelson, and if you would like to pickup in Rossland, indicate this in the order notes. We will transfer the item to the appropriate location and hold it until it can be picked up.
WITHIN CANADA
We offer $15 shipping anywhere in Canada, excluding heavy or bulky items which may incur extra charges. Heavy orders are $25 and extra-heavy orders are $35-$50, depending on the item. (Some of our items are incredibly large and/or heavy, and these have to be dealt with on a case by case basis.)
INTERNATIONAL TAXES AND CUSTOMS:
Orders shipped outside Canada are not charged Canadian taxes; however, all orders go through the recipient country's customs and may be subject to import duties, taxes, and customs processing fees. We do our best to minimize these fees through our shipping methods, and by sourcing Canadian-made products, but are unable to estimate if any fees will be applied by the recipient country, or what the final fees will be. Recipients are responsible for paying these additional fees.
INTERNATIONAL SHIPPING
The Basics: We charge you what we are charged. Shipping rates will depend on the size and weight of the items you purchase, and how far away you are from where we are. You will be able to see the shipping options and charges before you complete your order.
Shipping times can be delayed due to destination customs but we do everything we can to expedite these processes and get your items to you as quickly as possible.
General things to keep in mind:
- Turn-around times can be incredibly quick (the elves in the back room are very efficient), so if you need to make any changes please do not delay in contacting us!
- We will strive to get your order to you as quickly and efficiently as possible. We are, (as you might have guessed from the name!) located in a mountainous, remote area, so shipping times may be slightly higher than from outlets that are in urban centres.
- We are a green, eco-conscious company, so we re-use our boxes. Do not fear if you receive a box that has the name of something you did not order. It’s just us recycling.
At Mountain Baby, we take pride in only selling high-quality, well-made products to help you and your family achieve the goals of being active, being in nature, and being together. If you have an item for return, please contact us to receive a Return Authorization Number.
The following policies apply to all returns:
- Regular priced items must be returned within 21 days of receiving.
- All products must have all original tags still attached and original packaging as well as any warranty cards.
- The item must be unused, unworn, and in mint condition.
- The customer is responsible for all shipping & handling charges related to the return. No exceptions.
- In the rare occurrence where we send the wrong product/colour or wrong quantity you must return the item to us but we will gladly cover shipping costs ourselves.
- All sale items are FINAL SALE! They are non-refundable.
How to Return/Exchange an Item:
Exchanges
We do not do exchanges directly but you can mail back your item for a full refund and place a new order for a different item.
To RETURN an item, contact us to receive an authorization number, then package your return as compactly & securely as possible (with all tags!) and send to:
Mountain Baby
636 Baker Street
Nelson BC Canada
V1L 4J4
IN CANADA: Please send all returns via INSURED, prepaid, regular parcel post (Canada Post).
FROM THE US: All returns from the US, MUST be sent via USPS.
We will be unable to accept any returns sent through other carriers, COD shipments.
Please send all returns from the US via INSURED surface mail.
IMPORTANT: Be sure to indicate on customs forms that you are returning a defective item. Write your order number and "Returned Defective Item" on the shipping label.
Thanks!
INTERNATIONAL: Please email us at info@mountainbaby.com with your concerns and we will inform you of the best procedure for returns from your country.
Notes for All Returns from Everywhere:
- Insuring your return allows you to track your parcel online. We cannot be responsible for uninsured returns.
- We cannot accept CODs or courier deliveries (including UPS, Fedex, etc.) as all courier companies charge brokerage and duty fees.
- For exchanges, we suggest you order a replacement as quickly as possible to ensure availability. We will refund your returned item as soon as we receive it. You are responsible for your own shipping costs.
Incorrect Address on Orders
It is the customers responsibility to provide the correct shipping address for their orders. If packages are sent back to us due to the incorrect address being provided we will need to reship your package with the correct address and another shipping fee will be incurred.
REALLY IMPORTANT SIZING INFORMATION
To minimize returns, please read sizing charts very carefully. We have endeavoured to provide you with as much guidance as possible in choosing the right size. In general, with children’s wear, it is better to err on the side of “a little too big”, as children are constantly growing. Remember also that you want seasonal wear to last the whole season in terms of sizing. In terms of quality, all of our products are made to last and to be used over the years by several children.
WARRANTY INFORMATION
In the unfortunate event that your item has a manufacturer's defect or an issue with its construction or assembly, you have 2 options for warranty claims:
- If the item was purchased within 30 days, contact us with a description and photos that show the problem. If the issue is covered by the manufacturers warranty we will issue a replacement item or a store credit. This is handled on a case-by-case basis, replacement items may not be available, and additional shipping costs may be incurred.
- If the issue develops outside of the 30 day window, you will need to contact the company or brand that produces the item. Many of the companies we carry offer extended warranties, but require direct contact from the customer.
And of course, if you have any questions about our Return or Warranty Policies or Sizing Information, please call us at 1-250-352-1789 or email us at info@mountainbaby.com, and one of us would love to help you out.
